Terms

Special Notice: Stitch Logo is currently experiencing stock shortages and shipping delays. Stock fluctuates daily and because we offer a large variety of brands, we are unable to keep it up to date on our site. Our Sales Team is ready to help you check current stock levels and find alternates styles if your item is out of stock.  Before we process any payment we will check the stock of your order.

You will be given options at checkout to select if there is a stock issue.

  • Contact me regarding any out-of-stock item. This might delay your order. We will call, email and update our online order system Santu with suggested replacements or back order dates. You will have the opportunity to pick alternate styles, accept back order dates or cancel your order. Any item(s) placed on back order, will be removed from the original invoice. An additional invoice will be created for the back-order item(s). Shipping charges will apply to all back-order items. 
  • Replace my items with same price, color, size and quality items. No need to contact me unless there is a price difference. Example Replacement: Your order a Pique Knit Polo Shirt in the color red size M for $19.99. We would replace it with another pique knit polo shirt in the color red size M for $19.99 in a different brand or style number. Colors and fit do vary a bit from each brand, so please allow for slight color variations and fit. If there is not an equal substitution you will be contacted.

  • Replace my items with similar priced, color, size and quality items. Price difference not to exceed $2.00 per item. No need to contact me unless the replacement style costs more than $2.00 per item. I understand my credit card will be charged the additional cost. Example Replacement: Your order a Pique Knit Polo Shirt in the color red size M for $19.99. We would replace it with another pique knit polo shirt in the color red size M for $21.99 in a different brand or style number. Colors and fit do vary a bit from each brand, so please allow for slight color variations and fit. We will charge the credit card you supplied at checkout the additional cost. If there is not a suitable substitution you will be contacted.

Delivery and shipping delays: Stitch Logo will make every effort to get your order shipped as quickly as possible. Expedited orders may be possible, please contact our Sales Team for more information. Often times we can find items that are available in a warehouse close by that can be turned around faster than other items. Rush shipping and rush charges may apply. (877) 652-8600

  • Blank Orders: 1-3 weeks
  • Custom Orders (Embroidery, Screen Print, Heat Transfer, Hemmed Pants): 3-5 weeks

By approving and entering into this sales agreement and invoice, Customer expressly authorizes Stitch Logo, Inc. to use Customer's name, Customer's logos and pictures of work done for customer, for advertising purposes. If Customer wishes to rescind the express authorization, please inform Stitch Logo, Inc. via written correspondence, and Stitch Logo, Inc. will remove them from all advertising.

ORDERING PROCESS

  • An automatic email will be sent to you immediately after you place your order.
  • Allow 1-2 business days for us to review and process your order.
  • A paid invoice will be emailed to you once we process your order.
  • Delivery Time for Blank Orders is 1 day to 3 weeks.
  • Sales tax will be add to Florida customers only.

CUSTOM ORDERS

  • Additional charges may apply such as: set-up fees, screen charges, sales tax (FL Customers Only), large embroidery surcharge, etc.
  • If additional charges are required for your order, you will receive an additional email with a final invoice for your approval before we process your order. We will not process your order without your final approval.
  • Delivery Time for Custom orders is 3-5 weeks.

CANCELLATIONS

  • Please contact our office as soon as possible if you need to cancel or make a change to your order.
  • Cancellations of orders already in production will be subject to a 20% restocking fee.
  • If your order has already been embroidered or embellished in any manner, a cancellation will not be granted.

CLAIMS

All claims for shortages and/or discrepancies in shipping or invoicing must be submitted within 5 business days after receiving goods.

Terms for returning products