You will receive an automatic e-mail from us immediately after your order is placed.

A second e-mail will be sent within 24 hours after the initial email with a copy of your full invoice including all applicable sales tax(State of FL only), shipping and handling charges as well as payment options. This email must be received and responded to before your order will be processed.

It is the customer's responsibility to count and inspect all merchandise before usage or washing to ensure it is the correct merchandise, correct quantity and in good condition as ordered. Without exception Stitch Logo will not assume reponsibility after garments have been used or washed.

Returnes require a Return Authorization number (RA #). No returnes will be accepted by our ware house without a valid RA#.

Closeout or Discontinued merchandise may not be returned. All closeout and discontinued sales are final sales.

Returns are accepted if returned with a valid RA# to the warehouse of origin within 30 days of ship date.

Returns of unwanted merchandise or merchandise ordered in the wrong size or color by the customer must be approved in advance and may be charged a 25% restocking fee. Returns of this nature must be shipped freight prepaid by the customer. We will not accept and returns for these garments that have been embroidered, imprinted or embellished in any manner.

Unclaimed or refused shipments will not be eligible for any refund and will be charged additional freight charges. Cancellations of orders already in production will be subject to a 25% restocking fee. If these items have already been embroidered, imprinted or embellished in any manner, the customer will be charged in full.

Please allow 1-3 weeks from receipt of returned merchandise for credit to be issued.

All items subject to availability. Prices may be changed at any time.

Once your order is received an invoice will be typed up noting all customizing, discounts and shipping charges. The invoice will then either be faxed or emailed to you for approval before the order will be processed. We will only process your order once we have received a signed off copy of your invoice.

Samples must be returned within 30 days for full refund. All samples can be returned without RA#.